This page lets you know the terms and conditions on which we supply products listed on our website www.sorbeohorsebedding.co.uk to our customers. Please read these terms and conditions carefully and make sure that you understand them before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
We recommend that you print a copy of these terms and conditions for your future reference.
Please click on the button marked ‘I accept’ at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.
We operate the website www.sorbeohorsebedding.co.uk. We are Land Energy Girvan Limited trading as Sorbeo, a company registered in England and Wales under company number 6813953 with our registered office at 8 Tavistock Street, London WC2E 7PP. Our VAT number is 125508136. If you need to contact us, please call 01466 700367 or 01465 716010.
By placing an order through our site, you warrant that:
- you are legally capable of entering into binding contracts; and
- you are at least 18 years old.
How the contract is formed between you and us
Our order constitutes an offer to us to buy a product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email order confirmation. The contract between us will only be formed when we send you the Order Confirmation. The contract will relate only to those products we have confirmed in the order confirmation.
If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy.
To cancel a contract, you must inform us in writing. You must also return the products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
We will confirm these details of your statutory right of cancellation in the order confirmation. This provision does not affect your other statutory rights as a consumer.
Your order will usually be fulfilled within 3 – 5 working days of dispatch. We will give you an estimate for delivery times as soon as possible after order confirmation.
You agree to check the products on arrival and to sign to confirm delivery. If Sorbeo has agreed to deliver when no one is at the delivery address to sign to confirm receipt, the product will be left at your risk.
Please note that if the products are not promptly stored in a dry environment, they may deteriorate. We strongly recommend that you have arrangements for dry storage in place before delivery.
Delivery charges specified on our website are for Mainland England, Wales and Scotland only.
Please note that a pallet is too heavy for an individual to lift.
We commission Caledonian Logistics to deliver Sorbeo Horse Bedding. Their responsibility to you is to unload the products at the rear of the delivery vehicle at the delivery address, not to place the pallet in a particular location on site. It may not be possible to move the pallet (for example, pallets cannot be moved on soft ground or gravel driveways).
Risk and title
The products will be your responsibility from the time of delivery. Please note the guidance on our site regarding storage of the products following delivery and in particular:
- our Products will deteriorate unless stored in a dry environment: please note that ground moisture can cause product to deteriorate;
- Products are delivered in packaging for ease of delivery but we cannot guarantee that packaging materials will not be damaged during delivery: you should ensure that the products are not left outside in wet weather when they are delivered to you;
- provided that any damage to packaging has not caused damage to the products before delivery to you, we will not be liable to you for any damage to, or deterioration of, the products which arises after delivery.
Ownership of the products will pass to you on delivery of the products provided we have received full payment of all sums due in respect of the products, including delivery charges.
Price and payment
The price of the products will be as quoted on our site from time-to-time, except in cases of obvious error. Quoted prices include delivery charges to destinations in England, Scotland and Wales.
Product prices include VAT.
Payment for all products must be by credit or debit card. Those credit and debit cards by which we accept payment are listed on our website. We will charge your credit or debit card when we send your order confirmation.
Our refunds policy
If you return a product to us because you have cancelled the contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us. For any other reason, we will examine the returned product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund.
We warrant to you that any product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Please note that damage caused to products by inappropriate storage following delivery is not covered by this warranty.
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and any losses that you suffer as a result of our failure to comply.
We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
- loss of income or revenue;
- loss of business;loss of profits;
- loss of anticipated savings;
- loss of data; or
- waste of management or office time.
Nothing in this agreement excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
- defective products under the Consumer Protection Act 1987; or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Where you buy any Product from a third party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to firstname.lastname@example.org. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; and pandemic or epidemic.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
A waiver by us of any default will not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Our right to vary these terms and conditions
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).
Law and jurisdiction
Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Third party rights
A person who is not party to these terms and conditions or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.